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Home / Know Before You Go
KNOW BEFORE YOU GO
IMPORTANT INFORMATION: PRIOR TO YOUR TRAVELS
Please be sure that you are familiar with all information provided by your rental company host, i.e. the company from whom you rented
the home or condo, and that you are traveling with that information. This would include location of the property (community, unit number, address),
directions to the property, community or home gate codes, key box codes, check-in and check-out times. Also, you will need to have the
contact name and phone number for your rental company or island host should you need assistance with anything related to the home or condo
you are renting.
It might be helpful to review any e-mails or correspondence you have had with your rental company host to be sure that you have all that is
needed from them prior to your arrival as they may not be readily available at the time of day when you arrive.
NOTE that our membership department and hotel staff are not able to assist with access or information regarding the specific home or condo you
are renting on the resort.
PRE-ARRIVAL - Registrtion
At least two weeks PRIOR to your arrival you must:
- COMPLETE and RETURN the Residential Guest Registration Form provided by your rental manager to [email protected].
- CALL Mauna Kea Residences at (808) 880-3490 prior to your arrival to provide a credit card for your resort account and pay your residential guest fee.
NOTE that guest fees are payable in advance for the entire length of stay and cannot be modified to include only certain days.
Days of arrival and departure are charged as just ONE day as we are aware that guests do arrive and depart at various times.
CHECK-IN – Day of Arrival
Please go to the Mauna Kea Residences office at The Westin Hapuna Beach Resort on the day of your arrival. The Westin Hapuna Beach Resort does
have a security gate and you will advise them that you are checking in as a Residential Guest. When checking in you will be asked to present
your identification and credit card to the Front Desk Agent in order to open your resort account and complete your registration.
Your resort account will enable all registered members of your party to easily sign for charges resort-wide. Your access is NOT activated until
you have checked in and set up your resort account.
NOTE that all residential guest check-in must be done at The Westin Hapuna Beach Resort. However your resort access does include amenities at both
Mauna Kea Beach Hotel and The Westin Hapuna Beach Resort.
RESORT ACCOUNT
To assist us in charging your account correctly, all members of your party should PRINT their FULL NAME and 4-digit ACCOUNT NO. provided as legibly as possible
on checks presented. Our service staff may request clarification of this information and we appreciate your understanding when this is needed.
ACCESS KEY CARDS & VEHICLE ENTRY TAGS – Parking Areas & Fitness Centers
Access key cards for entry to parking areas and fitness centers at both hotels and vehicle entry tags will be provided at check-in. Please NOTE that
you will be required to return all access key cards at check-out and that there is a charge of $100 for each lost card.
As a registered Residential Guest you will have access to the following amenities on the resort:
- Two Beaches – towels, chairs, umbrellas (rental of cabanas & beach equipment such as snorkels, fins and boogie boards is available for a fee from The Beach Club at Mauna Kea)
- Three Pools – towels, chairs (rental of cabanas for a fee)
- Two Golf Courses (at special guest rates)
- Seaside Tennis Club (at special guest rates)
- Fitness Center (access is included; there is a charge for classes)
- Entry Key Cards for access to parking areas and fitness center
- Charging Privileges – for ease in using Resort restaurants, retail shops and activities
CHECK-OUT - Day of Departure
You will return to the Mauna Kea Residences at The Westin Hapuna Beach Resort on your departure day, return all access cards and check out by settling your resort account.
PLEASE NOTE that there is a $100 charge per lost access card and that it is your responsibility to review your resort account and make settlement at departure.
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