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KNOW BEFORE YOU GO



IMPORTANT INFORMATION: PRIOR TO YOUR TRAVELS

Please be sure that you are familiar with all information provided by your rental company host, i.e. the company from whom you rented the home or condo, and that you are traveling with that information. This would include location of the property (community, unit number, address), directions to the property, community or home gate codes, key box codes, check-in and check-out times. Also, you will need to have the contact name and phone number for your rental company or island host should you need assistance with anything related to the home or condo you are renting.

It might be helpful to review any e-mails or correspondence you have had with your rental company host to be sure that you have all that is needed from them prior to your arrival as they may not be readily available at the time of day when you arrive.

NOTE that our membership department and hotel staff are not able to assist with access or information regarding the specific home or condo you are renting on the resort.

CHECK-IN – DAY OF ARRIVAL

Please go to the Front Desk at Hapuna Beach Prince Hotel on the day of your arrival. Hapuna does have a security gate and you will advise the Officer that you are checking in as a Residential Guest. When you reach the Hapuna Front Desk, which is staffed 24/7, you will need to present a credit card and identification to the Front Desk Agent in order to open your resort account and complete your registration. Your resort account will enable all registered members of your party to easily sign for charges resort-wide. Your access is NOT activated until you have checked in and set up your resort account.

NOTE that all residential guest check-in must be done at Hapuna Beach Prince Hotel. However your resort access does include amenities at both Mauna Kea Beach Hotel and Hapuna Beach Prince Hotel.

RESORT ACCOUNT

To assist us in charging your account correctly, all members of your party should PRINT their FULL NAME and ACCOUNT NO. as legibly as possible on checks presented. Our service staff may request clarification of this information and we appreciate your understanding when this is needed.

ACCESS KEY CARDS & VEHICLE ENTRY TAGS – Parking Areas & Fitness Centers

Access key cards for entry to parking areas and fitness centers at both hotels and vehicle entry tags will be provided at check-in. Please NOTE that you will be required to return all access key cards at check-out and that there is a charge of $25 for each lost card.

As a registered Residential Guest you will have access to the following amenities on the resort:

  • Two Beaches – towels, chairs, umbrellas (rental of cabanas & beach equipment such as snorkels, fins and boogie boards is available for a fee from The Beach Club at Mauna Kea)
  • Two Pools – towels, chairs (rental of cabanas for a fee)
  • Two Golf Courses (at special guest rates)
  • Seaside Tennis Club (at special guest rates)
  • Two Fitness Centers (access is included; there is a charge for classes)
  • Entry Key Cards for access to parking areas and fitness centers at both hotels
  • Charging Privileges – for ease in using Resort restaurants, retail shops and activities


CHECK-OUT - DAY OF DEPARTURE

You will return to Hapuna’s Front Desk on your departure date, return your access key cards and check out by settling your resort account. PLEASE NOTE that it is your responsibility to review your resort account and make settlement at departure.

 





2017 Fee Schedule
Length of Stay
(includes entire group/per residence)
Residential Guest Fee
Up to 20 days $65 per day
21 to 30 days $1,000 Flat Charge
31 to 45 days $1,500 Flat Charge
46 to 60 days $1,750 Flat Charge
61 days and over Contact Membership Department
Please note that fees are charged for the entire length of your stay and dates of stay cannot be modified to include only certain days due to the wide variety of access and amenities included within our residential guest program. Note that your days of arrival and departure are charged as just one day as we understand that guests arrive and depart at various times. All fees will be charged plus Hawaii State Tax 4.166%.